ARC360 Podcast Episode 11: Family Matters - Louise Mason Drust, operations manager, Accident Express

In this episode we talk with Louise Mason Drust, operations manager at Accident Express – a two site, family repair business based in the Midlands.

Louise talks to us about how growing up in and around the business ultimately led to her joining full time and taking on the role of operations director - although via a not-so typical route.

During the interview Louise references millennials – and their impact on the business world – and discusses innovation, and how Accident Express is renowned for trying new things – that latest being the introduction of an autonomous management style.