ARC360 Podcast 30: Customer Care By Design - Chris Mcilduff, Davies Group

In this episode we get the opportunity to talk to Chris Mcilduff, Chief Customer Officer at Davies Consulting to discuss his role and how the processes we adopt and the training we offer industry colleagues is vital to support customers.

We cover customer journeys, the role technology can play and how the human touch is essential.

You will also hear a bit about Chris and what his alter ego might be doing now if he hadn’t followed his current career path, interesting stuff…